Innovative AI & Digital Transformation Leader with 10+ years driving enterprise solutions. Specializing in AI, process automation, and cloud strategies to elevate business performance in retail environments.
Sr. Support Manager (Director Level) at Retail Data Systems, establishing AI Focus Groups and implementing chatbots with 85% first-contact resolution.
Extensive hands-on experience with AWS WorkSpaces, EC2, and Google Cloud AI. Reduced ticket resolution by 50% through automation.
10+ years transforming retail operations through AI-driven training platforms, process automation, and POS system modernization.
Delivering measurable results through AI innovation
Lead technology and operations for multi-branch retail IT services company. Spearheaded AI chatbot implementation with 85% first-contact resolution, deployed AI-driven training platform on AWS, and automated processes reducing ticket resolution by 50%. Established AI Focus Group and drove adoption across 20+ branches.
Led operational improvements by integrating payroll and inventory systems. Implemented cost control measures reducing waste by 10% and managed financial planning initiatives for improved cost management.
Developed innovative promotional strategies generating over $1 million in sales during major events. Managed budgets, performed P&L analysis, and enhanced operational efficiency through quality control measures.
MBA - Master of Business Administration
BS - Bachelor of Computer Science
Developed proprietary AI chatbot integrated across all support channels, achieving 85% first-contact resolution in just 6 months.
Deployed Moodle LMS on AWS EC2 with AI content generation, automatically converting technical docs into interactive courses.
Automated project lifecycles using Python and n8n, integrating vTiger CRM with support systems for 50% faster resolution.
Migrated operations to AWS WorkSpaces with custom MFA solution, enabling secure remote work across 20+ branches.
Currently developing NLP-powered invoice processing system for automated billing data extraction and processing.
Building mobile app for electronic shelf-tag maintenance and self-service chatbot for natural language data queries.
Click on any project card to learn more about the AI and automation technologies used
TypeScript • React • AI
Click to learn more →Multi-tenant SaaS platform that captures and replicates brand voices for content creation. Creates "voice fingerprints" using AI to generate brand-consistent content at scale.
Python • SDK • Memory Bank
Click to learn more →Centralized Memory Bank for AI development agents to share project context. Prevents context loss between sessions with semantic search and code intelligence.
TypeScript • MCP • DataForSEO
Click to learn more →Model Context Protocol server enabling LLMs to interact with SEO APIs. Performs keyword research, backlink analysis, and SEO tasks through natural language.
Python • GCP • Pub/Sub
Click to learn more →Hybrid data pipeline extracting store-level data to GCP. Features store agents, API Gateway, and Cloud Run services for scalable data processing.
Python • SDK • GitOps
Click to learn more →Python SDK & CLI for programmatically managing Metabase. Features declarative YAML manifests and idempotent operations for GitOps workflows.
Next.js • TypeScript • GPS
Click to learn more →Free web-based golf GPS app using browser geolocation. Provides distances to greens using OpenStreetMap data and Leaflet maps.
React • Flask • BigQuery
Click to learn more →Restaurant operations platform integrating POS, marketing, and scheduling. Features AI agents for development and real-time WebSocket notifications.
LMS • AI Training • Retail
Click to learn more →Educational platform teaching POS industry fundamentals and AI skills. Automated course generation from technical documentation.
AI • Automation • Innovation
Click to learn more →Currently working on document data extraction with NLP, self-service chatbots, and mobile shelf-tag maintenance applications.
Ready to transform your retail operations with cutting-edge AI solutions?